How to make your Sales Team World Class

This masterclass is about understanding and learning how to deliver world class FIRST and LAST impression in today's highly competitive environment. It’s very well-known that if a customer has a good service they tell 3 people and if they have a bad service they tell 10. Now by the click of a button, if they have a bad service they tell 10,000 people; social media has made this happen. Although social media can be an advantageous medium for many businesses, it can be disastrous for many too. This is where the first and last impression becomes crucial. Buyers have less patience, less time and less tolerance than ever before. If the first impression they receive is a bad one, that will be the last time they visit your website or call your business. This workshop will help executives (who might not be customer facing) understand what the first impression is like in their organisations and help sales people make a great first impression. Buyers expectations are higher than ever before and therefore they have made it more challenging to give that ‘wow experience’ on the first impression. Tony will highlight what a world class first and last impression looks like and most importantly, how to ensure all your staff consistently deliver it to their prospective customers. This Masterclass is for you if you want to: - Let go of previous assumptions and UNDERSTAND what a World Class first and last impression should look like - Make a powerful impact and stand out from your competitors at the first contact point - Align your entire team, from executive to operational level, to deliver a “wow experience” to your clients - Gain consistency throughout your organisation that everyone delivers a world class first and last impression everytime - Monitor and Review the first impression your organisation makes by using the call point system - Learn how to incorporate a third-party proof - Flourish as you work to bring your business to the top of its game Who should attend: Business Development Executives, Team Leaders, Sales Specialists, Estate Agents, Business Leaders, Entrepreneurs, Client Relationship Managers ‘“Having helped over 15,000 sales professionals across 350 companies in 60 industries I have seen a huge variety of first impressions. I can count on 2 fingers how many ‘wow experiences’ I’ve received and I can recount over 300 awful first impressions” Tony Morris, Sales Doctors